Electric Car Drivers: Insurance (Spain)

1. Introduction
2. Methodology and Sampling
   2.1. Interaction with the survey
   2.2. Basic characteristics of the sample
3. Insurance companies
   3.1. Use of the policy
   3.2. Valuation of insurance companies
   3.3. General experiences of use
4. Purchasing the policy
   4.1. The selection process
   4.2. The channels of purchase
   4.3. Reasons for the purchase
5. Information channels
   5.1. Valuation of channels
   5.2. The recurrence of channels
   5.3. The search for information
6. Policy acquisition
   6.1. The driver’s situation prior to purchase
   6.2. The demand for specific EV services
   6.3. Indispensable services for EVs
7. Problems
   7.1. Categories of problems in driving EVs
   7.2. Categories of problems in the use of the policy
   7.3. Proposals for improvement by drivers
8. Conclusions
   8.1. Upward trends
   8.2. Downward trends
9. Annex

• With which insurance company have you contracted your insurance?

Mapfre / Allianz / Mutua Madrileña / Reale Seguros / Línea Directa / Catalana Occidente / Generali / Axa / Grupo Liberty / Zurich

• What type of policy do you have?

Third party / Extended third party / Fully comprehensive without excess / Fully comprehensive with excess

• What motivated you to contract with this company?

The rates / The coverage / A punctual offer / A mediator / It is the same insurance company I have for my home / It is the same insurance company I had with my previous car /

• Through which channel did you contract your insurance?

Online channel / Telephone contact center / Insurance intermediary / Insurance comparator / Insurance banker / Insurance bank operator

• Where did you get information when looking for insurance for your electric car? (please rate from 1 to 5)

Advertising / Internet / Dealer / Acquaintance with experience in EVs / An insurance broker / Web, blog, magazines, press, etc. / Events / Trade fairs / Other

• If you had to take out a new policy for your electric vehicle, would you do it through the same channel?

Yes / No

• What was your situation when you took out insurance for your EV?

I looked for an insurance with specific services for electric cars / I kept the policy I had with another car to make a change of vehicle

• Would you find it useful to have specific insurance for your EV?

Yes / No

• How do you rate your experience with your current insurance?

Good / Bad / So-so / I don’t know

• If you have used the policy, how would you rate the experience?

Good / Bad / So-so / I don’t know / I have not used it

• What would you improve about your current policy?

The rate / The coverage / The specific services for EVs

• What coverages / services do you think are essential in an electric vehicle?

Theft of the charging cable / Damage to the domestic charging point / Roadside assistance to transfer your EV to the nearest charging point / Roadside assistance for on-site battery recharging / A replacement electric vehicle