Electric Car Drivers: Insurance (Italy)

1. Introduction
2. Methodology and sampling
   2.1. Interaction with the survey
   2.2. Basic characteristics of the sample
3. Insurance companies
   3.1. Use of the policy
   3.2. Valuation of insurance companies
   3.3. General experiences of use
4. Purchasing the policy
   4.1. The selection process
   4.2. The channels of purchase
   4.3. Reasons for purchase
5. The information channels
   5.1. The evaluation of the channels
   5.2. The recurrence of channels
   5.3. The search for information
6. Policy acquisition
   6.1. The driver’s situation prior to purchase
   6.2. The demand for EV-specific services
   6.3. Indispensable services for EVs
7. Problems
   7.1. Categories of EV driving issues
   7.2. Problem categories in policy use
   7.3. Suggestions for improvement from drivers
8. Conclusions
   8.1. Upward trends
   8.2. Downward trends
9. Annex

• With which insurance company do you have your insurance?

Assicurazioni Generali / Allianz / Gruppo Unipol / Gruppo Assicurativo Poste Italiane / CNP Unicredit / BNP Paribas / Intesa San Paolo/ Banca Mediolanum/ Cattolica Assicurazioni / Reale Mutua Assicurazioni / Zurich / Others

• What type of policy do you have?

Third party / Extended third party / Fully comprehensive without excess / Fully comprehensive with excess

• What motivated you to contract with this company

The rates / The coverage / A punctual offer / A mediator / It is the same insurance company I have for my house / It is the same insurance company I had with my previous car / It is the same insurance company I had with my previous car / It is the same insurance company I had with my previous car / It is the same insurance company I had with my previous car

• Through which channel did you take out your insurance?

Online channel / Telephone contact centre / Insurance intermediary / Insurance comparison site / Insurance banker / Insurance banker

• Where did you get information when looking for insurance for your electric car? (please rate from 1 to 5)

Advertising / Internet / Dealer / Acquaintance with experience in EVs / Insurance broker / Website, blog, magazines, press, etc. / Events / Trade fairs / Other

• If you had to take out a new policy for your electric vehicle, would you do it through the same channel

Yes / No

• What was your situation when you took out insurance for your EV?

I looked for an insurance with specific services for electric cars / I kept the policy I had with another car to make a change of vehicle

• Would you find it useful to have specific insurance for your EV?

Yes / No

• How would you rate your experience with your current insurance?

Good / Bad / So-so / Don’t know / Don’t know

• If you have used the policy, how would you rate the experience?

Good / Bad / So-so / I don’t know / I have not used it

• What would you improve about your current policy

The rate / The coverage / The specific services for EVs

• What cover/services do you think are essential for an electric vehicle?

Theft of the charging cable / Damage to the domestic charging point / Roadside assistance to transfer your EV to the nearest charging point / Roadside assistance for on-site battery charging / A replacement electric vehicle