Electric Car Drivers: Energy (Italy)

1. Introduction
2. Methodology and sampling
   2.1. Interaction with the survey
   2.2. Basic characteristics of the sample
3. The recharging networks
   3.1. Use of the networks and frequency of use
   3.2. Rating of the networks
   3.3. Car brands and general experiences of use
4. Customer acquisition
   4.1. Drivers’ interests towards charging networks 4.2. Drivers’ decisions after EV purchase 4.3.
   4.3. Switching energy suppliers
5. Payment for energy
   5.1. Charging systems
   5.2. Payment methods
   5.3. Tariff pricing
6. Preferences
   6.1. Location of existing recharging points
   6.2. Location of desired recharging points
   6.3. Preferences for recharging with and without
7. Domestic supply
   7.1. Reasons for cancellation of journeys
   7.2. Reasons for interrupting journeys
8. Problems
   8.1. Categories of reloading problems
   8.2. Problem recharging locations
9. Conclusions
   9.1. Upward trends
   9.2. Downward trends
10. Annex

• Have you used the following charging point networks? (broken down by province)

Enel X / Becharge / A2A / Gruppo HERA / Iren / Alperia / Tesla / Edison / Saras / Saipem / ACEA / Snam / Other

• How do you rate the charging point networks? (broken down by province)

Enel X / Becharge / A2A / Gruppo HERA / Iren /Alperia / Tesla / Edison / Saras / Saipem / ACEA / Snam / Others

• Where do you prefer to have more recharging points? (broken down by province)

At work / At supermarkets / At restaurants / At hotels / At transport stations (train, metro, bus)/ On public roads / In car dealerships / At petrol stations / On lampposts (integrated into street furniture)

• Where would you prefer to have the most ultra-fast charging points? (broken down by province)

At work / In supermarkets / In restaurants / In hotels / In transport stations (train, metro, bus) / On the public highway / In dealerships / In service stations / On lampposts (integrated into street furniture)

• What is the price you consider most appropriate for…

Slow charging (up to 22 kw)
From 0,15€ to 0,25€ per kWh
From 0.26€ to 0.35€ per kWh
From €0.36 to €0.80 per kWh

Semi-fast charging (up to 50 kW)
From 0,15€ to 0,25€ per kWh
From €0.26 to €0.35 per kWh
From €0.36 to €0.80 per kWh

Fast and ultra-fast charging (up to 350 kW)
From €0.15 to €0.25 per kWh
From 0.26€ to 0.35€ per kWh
From €0.36 to €0.80 per kWh

• Are you interested in…? (broken down by brand)

Installing renewable energies in your home / Having an electricity tariff suited to your consumption / Changing electricity supplier

• Since I have an EV… (broken down by brand)

I have installed renewable energies in my home / I have optimised my electricity tariff / I have changed my electricity supplier / None of the above

• Which payment system for charging do you consider most appropriate?

I pay only for kWh supplied / I pay only for minutes plugged in to the point / Free recharge but pay for parking / I pay for kWh supplied, and once the recharge is finished, I pay for minutes plugged in to the point